Returns & Exchanges
CHANGE OR CANCELLING AN ORDER
If you wish to change or cancel an order contact our Customer Service team on email@example.com any time between 9.00am and 5.30pm - Monday to Friday. Please have the order number and date the order was placed to hand.
If your products have already been delivered, then you will need to follow our returns procedure below.
HOW TO RETURN GOODS
We hope you will be pleased with your purchase. Should you wish to return an item, we will be happy to refund in full or exchange, if it is in full resalable condition.
Returns should be made within 30 days and in the original undamaged packaging. A restocking charge of 25% or £20 applies (whichever is greater), and we reserve the right to charge for return carriage.
The goods will be inspected on receipt in our warehouse, and if they are damaged or not in a full resalable condition, we will advise you accordingly. In these circumstances we will not be able to offer you a full or partial refund, so please do take care when returning goods to make sure they are packed in the same way as they were delivered to you.
This also applies to goods collected by our drivers, as they will not usually have time to check the goods on collection, and will consequently sign for the goods as "unchecked".
Should goods be delivered faulty, incorrect or damaged, please report to us immediately and confirm in writing within 3 days of delivery.
If we make arrangements with you to have goods collected, it is your responsibility to ensure that they are available for collection on the agreed day, as otherwise a charge will be made to rearrange the collection.
Please email firstname.lastname@example.org to obtain details on how to return your product.
Please ensure that you have assessed all the technical specification, available on the website prior to ordering. Should you remain unsure of what product is right for you, please email our specialist for free and impartial advice on email@example.com
Please note that any items returned must be in their original packaging together with all manuals and accessories. In the event that you no longer have the packaging, we will be unable to accept the item(s).
Credit will only be honoured once the goods have been received and inspected by Ikova. In the event of returned goods being used and unsaleable, no credit will be given, and the goods will be sent back to the customer.
Our warranty does not apply to wear or tear, or if a product has been damaged or misused.
Please email our customer help line on firstname.lastname@example.org to arrange a repair.